Frequently asked questions.

Each product page shows the current Bullion House selling price for that specific item. The cart and checkout confirm the final product, tax and delivery totals before you place an order.

Online orders are paid by bank transfer. Once you place the order, we provide the payment instructions and release goods once cleared funds have been received. If you want to pay by card, please call the sales team on 020 7117 2889.

Qualifying investment gold is generally VAT exempt in the UK. Silver and platinum are treated differently, so check the exact product and the total shown at checkout for a tax-sensitive purchase.

Bullion House only sells recognised products we would be prepared to buy back later. The route back is clear, but the final offer still depends on live spot, verification, condition, and compliance checks.

UK delivery is free on every order. Expedited UK delivery is £19.95 and international delivery is £49.95. Checkout confirms the available option for your address.

Yes. Every order is fully insured and fully tracked from dispatch through to delivery. We carefully select secure, insured shipping services based on the value of your order, giving you complete confidence that your investment is protected every step of the way.

Yes. Collection from our Baker Street showroom is available once your order has been prepared and we've confirmed your collection appointment. For security, all customers must bring valid photo identification, which will be checked before your order is released.

We buy coins, bars, jewellery, scrap gold, graded pieces, estates and larger holdings. If you are unsure what you have, send a short description first and our buying team will explain the next step.

Our team considers weight, purity, condition, product type and the current market. We explain the offer before you decide whether to accept it.

You decide whether to accept the final offer. We agree the assessment and handover process with you before your items change hands.

We arrange payment by bank transfer as soon as your items have been tested by our buying team and you have accepted our final offer. Please note some payments may take 24–72 hours to show; please check with our buying team when making the sale for confirmation.

Yes. Our Baker Street showroom is open by appointment only, allowing us to provide every client with dedicated time, expert guidance and a private, secure experience. Whether you're looking to buy, sell or discuss your investment options, simply book an appointment and a member of our team will be ready to assist you.

All visits to the showroom require photo identification, so please ensure you have valid ID. If you are selling any products, bring along everything you wish to have valued, as we can typically purchase all precious metals on the day.

Yes. Bullion House is an authorised submission dealer for both PCGS and NGC, allowing us to handle the entire grading process on your behalf. Before any submission proceeds, we'll clearly confirm the grading fees, service level, insurance cover and estimated turnaround time, so you know exactly what to expect. Our team is also on hand to advise whether grading is likely to add value to your coin before you submit.